Improve Email Response Time - Inbound Mail routes emails to a specific queue where operators take ownership and manage to completion. Use features like internal operator discussions to improve information, sharing among operators (and/or supervisors). Use subject/body routing to group emails and reduce spam, and canned messages to provide consistent, accurate responses to customer inquiries.

Analyze Performance & Improve Where Needed - Detailed reporting provides in-depth analysis of email statistics, individual agent performance, email service level reports, and real time status of email queues. Easily drill down to analyze the details. All emails are stored on Inbound Mail servers and accessible instantly through search or a quick click on email history.

Deploy Quickly and Easily - Inbound Mail is a hosted solution which can be deployed in minutes. Your data is stored safely on our servers for the life of your account, with easy access to the data for agents or administrators. This means minimal impact on IT or company infrastructure, and less hurdles to get started. Hosted Inbound Mail means your email queues are always in sync and agents see updates instantly, no matter where they are located in the world.

Inbound Mail is simple - Each incoming email is treated as a work item placed in a shared queue that a team member can take and work to resolution. The operator (and supervisor) can track the email through resolution or throughout the sales process, helping drive business process improvement resulting in more rapid, robust responses to each and every email. Look at Just Some of Inbound Mail’s Powerful Capabilites:

Auto-Threading Keeps Emails Organized

  POP3 and SMTP Support

  Supervisory Permissioning and Control

  Auto-Responder

  Email Thresholds and Alerts Appear on Supervisor Dashboard

  Unlimited Email Accounts and Emails

  Clickable System Tray Pop-Up Alerts

  Assign and Change Ownership

  Customizable Audible and Visual Alerts

  One-Click System Tray Pop-Up to Open Email

  Customizable Agent Layout

  Instant Access to All Previous Emails

 View Expanded List of Inbound Chat Features: click here