Increase Conversion Rates - Inbound Chat live chat software can improve conversions by 20% and reduce your CPA (cost per acquisition.) Live chat delivers results at less than half the cost of a phone call, and can be continuously optimized. Leverage SmartInvite proactive invitations and well-placed chat buttons to chat with more visitors.

Improve Customer Satisfaction - Inbound Chat provides efficient customer support, with detailed metrics to help management improve customer satisfaction. Use built in conversion reports, operator productivity reports, and service level reporting to help drive down costs and improve results.

1-2-3... It’s Easy! Rapid Deployment - Inbound Chat makes implementation easy. You don't have to be a technical guru to add a live chat to your website - we provide the HTML for you to copy and paste onto your site. Our user interface allows you to customize and make changes with the click of a button - no need to redeploy the code. 24/7 support makes deployment simple for any business.

No New IT Infrastructure Required - Inbound Chat is a hosted application, removing the burden of added servers, firewalls, or custom application development. We guarantee Inbound Chat uptime and store your data for you indefinitely. Get instant access to chat history, robust reporting, and easy integration with external applications.

Look at Just Some of Inbound Chat’s Powerful Capabilites:

Customizable Chat Buttons and Windows

Push Pages Capability

Website Visitor Monitoring in Real-Time

Robust Reporting

Searchable Canned Messages

Skill and Department-Based Chat Routing

Post Chat Satisfaction Survey and Transcript Email

Proactive Chat Invitations Driven by Intelligent Rules Engine

Conversion Tracking

Search Engine and Keyword Reporting

128 bit SSL Encryption

Administrative Controls Over Operator Interfaces

Meet the needs of visitors who prefer to speak to a live rep... now! Why make them leave the page to look up your contact info or to send in an email? more

Incoming sales inquiries and customer service issues get the instant attention they deserve. Sophisticated tracking and management capabilities included. more