Features

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Customizable Chat Buttons and Windows

Push Pages Capability

Website Visitor Monitoring in Real-Time

Robust Reporting

Searchable Canned Messages

Skill and Department-Based Chat Routing

Post Chat Satisfaction Survey and Transcript Email

Proactive Chat Invitations Driven by Intelligent Rules Engine

Conversion Tracking

Search Engine and Keyword Reporting

128 bit SSL Encryption

Administrative Controls Over Operator Interfaces

Automated Chat Distribution and Queuing

Supervisor Dashboard with Customizable Alerting

Agent Productivity and ACD Reporting

Service Level Analysis (SLA Reports)


Gallery of Live Chat Buttons
Deploy Chat on Multiple Websites at No Extra Cost
Have Chat Buttons Switch to "Away" During Off-Hours
"Leave a message" Option When You are Away
Differing Buttons on Same Website
Chat Button for Email Signatures
Customize with Your Logo, Colors, Fonts
Define Initial Chat Window Size
Customizable Pre-Chat Survey Questions
HTTPS Support (Chats and Buttons on Secure Pages)
Unicode Support for Multiple Languages
Customizable Audible and Visual Alerts
One-Click System Tray Pop-up to Answer Chat
Convert Text to Hyperlinks in Chat or Canned Messages
"Push Page" to Push Customer Browsers to a Page
Drag/Drop Insert Web Images into Chats
Agent and Visitor "Typing Indicator"
Reassign/Transfer Chat Ownership
Multi-Operator "Join" for Supervisor/Senior Help
Spell Check with "Auto-Correct"
Block Nuisance Visitors From Initiating Chats
Co-Browse to View Visitor's Location on Your Site
Not Blocked by Pop-Up Blockers
Customizable Layout
Instant Access to All Previous Chats
Create Your Own Folders
Route Chats Directly to Folders for Better Organization
Canned Messages for Speed and Consistency
Organize Canned Messages by Folders
Embed Hyperlinks, Web Images, "Push Page" Canned Msg.
Secure Authenticated Unique Logins
Redundant Architecture in Top Tier Hosting Center
Control Chat Button Availability by Business Hours
Website Visitor Monitoring (Multi-Site)
Current URL, Landing Page, Visit History Tracking
Auto-Linking to Previous Visits
Operator to Operator IM (Discussion)
Knowledge Base Rapid Search and Delivery
Skill or Department-Based Routing
Automated Rules-Based Invitation to Chat
Custom Invitation Types (Image, Dynamic Chat Window)
Add/Change Rules on the Fly
Keyword Search of Archived Chats
Undock Chats from Agent Interface
Geo-Location of Visitor's Country, State, and City
128 bit SSL Encryption
Supervisor Control of Agent Interface (Permissions)
Reports - Agent Productivity, Survey Results
Use Permissions to Control Access to Functionality
Search Engine and Keyword Reporting
Real-Time Analytics Engine
Conversion Tracking Module
Conversion Reports Link PPC Keywords to Conversions
Chat and Operator Activity and Productivity Reports
Service Level Analysis (SLA) Reports
Visit Tracking Analytics
Reports Scheduler Delivers Reports to Your Inbox
Automatic Chat Distribution Engine Maximizes Throughput
Queue Position Notification to Chat Window
Max Chats per Agent and Max Waiting in Queue Controls
ACD Reports
Supervisor Dashboard with Customizable Alerts

Inbound Call adds powerful features to click-to-call technology, combining the benefits of voice interactions with online interactivity. Leverage integrated call/co-browsing capabilities and other features below:

Click-to-Call Technology Easily Integrates into Your Site

Proactive Call Invitations Driven by Intelligent Rules Engine

Integrated, Real-Time Monitoring Before and During the Call

ACD Enables Enterprise Scaleability

Call/Queue Thresholds and Alerts Appear on Supervisor Dashboard


Utilize Chat Capabilities Such as Text Window and Push Page
Use Call Window to Send Coupon Codes or Long URL's
Utilize VOIP, Office, Home, or Cell Phones - or All of Them
Call "Button" on Your Site or Integrate with SmartInvite
Control the Countries that can Initiate Calls
Block Caller List to control Abuse
Clickable System-Tray Pop-Up
Supervisory Permissioning/Control
Customizable Audible and Visual Alerts
Notes Area for Follow-Up
Customizable Agent Layout
Operator to Operator IM During the Call
Performance Analytics/Reporting
Classify and Report to Drive Process Improvement
Link Calls to Search Engine Keywords to Improve Conversions
Use Permissions to Control Access to Functionality
Secure Authenticated Unique Login's
Supervisor Control of Agent Interface (Permissions)
Scalable to Large Organizations When Hooked to Inbound Call ACD
Supervisor Dashboard Gives Instant View of Key Call Stats.

Inbound Mail provides features that simplify and improve email workflow for agents, supervisors, and management. Organize and streamline incoming sales inquiries, support issues, customer orders, track and manage customer correspondence, and more. Your email history is stored on Inbound Mail servers (with instant access to the data) which means quick implementation and deployment and minimal impact on your IT infrastructure.


Auto-Threading Keeps Emails Organized
POP3 and SMTP Support
Supervisory Permissioning and Control
Auto-Responder
Email Thresholds and Alerts Appear on Supervisor Dashboard


Unlimited Email Accounts and Emails
Clickable System Tray Pop-Up Alerts
Assign and Change Ownership
Customizable Audible and Visual Alerts
One-Click System Tray Pop-Up to Open Email
Customizable Agent Layout
Instant Access to All Previous Emails
Operator to Operator IM Linked to Email in Question
Create Your Own Folders to Match Business Processes
Route Emails Directly to Folders for Better Organization
Keyword Search of Archived Emails
Undock Emails from Agent Interface
Classify Email Types with Four Layers of Custom Fields
Report by Classification to Drive Process Improvement
Use Permissions to Control Access to Functionality
Use Canned Messages for Speed and Consistency
Pre-Build Attractive HTML-Based Common Responses
Organize Canned Messages into Folders
Embed Hyperlinks, Web Images, "Push Page in Canned Msg.
Knowledge Base Rapid Search and Insert
Spell Check with Auto-Correct
Text Matching Search of Open/Closed Emails
Utilize Reports to Measure Performance
Utilize the Auto-Responder to Assure Receipt of Emails
Utilize Reports to Measure and Improve Team Performance
Supervisor Dashboard Gives Instant View of Key Email Stats.

		Give visitors live service... specific to the page they’re on!

		Engage visitors when they are ready to buy!

		Manage all of your site emails in one place!

To schedule a live demo click here or speak live to one of our customer service representatives.

Customizable Chat Buttons and Windows

Push Pages Capability

Website Visitor Monitoring in Real-Time

Robust Reporting

Searchable Canned Messages

Skill and Department-Based Chat Routing

Post Chat Satisfaction Survey and Transcript Email

Proactive Chat Invitations Driven by Intelligent Rules Engine

Conversion Tracking

Search Engine and Keyword Reporting

128 bit SSL Encryption

Administrative Controls Over Operator Interfaces

Automated Chat Distribution and Queuing

Supervisor Dashboard with Customizable Alerting

Agent Productivity and ACD Reporting

Service Level Analysis (SLA Reports)

Gallery of Live Chat Buttons

Deploy Chat on Multiple Websites at No Extra Cost

Have Chat Buttons Switch to "Away" During Off-Hours

"Leave a message" Option When You are Away

Differing Buttons on Same Website

Chat Button for Email Signatures

Customize with Your Logo, Colors, Fonts

Define Initial Chat Window Size

Customizable Pre-Chat Survey Questions

HTTPS Support (Chats and Buttons on Secure Pages)

Unicode Support for Multiple Languages

Customizable Audible and Visual Alerts

One-Click System Tray Pop-up to Answer Chat

Convert Text to Hyperlinks in Chat or Canned Messages

"Push Page" to Push Customer Browsers to a Page

Drag/Drop Insert Web Images into Chats

Agent and Visitor "Typing Indicator"

Reassign/Transfer Chat Ownership

Multi-Operator "Join" for Supervisor/Senior Help

Spell Check with "Auto-Correct"

Block Nuisance Visitors From Initiating Chats

Co-Browse to View Visitor's Location on Your Site

Not Blocked by Pop-Up Blockers

Customizable Layout

Instant Access to All Previous Chats

Create Your Own Folders

Route Chats Directly to Folders for Better Organization

Canned Messages for Speed and Consistency

Organize Canned Messages by Folders

Embed Hyperlinks, Web Images, "Push Page" Canned Msg.

Secure Authenticated Unique Logins

Redundant Architecture in Top Tier Hosting Center

Control Chat Button Availability by Business Hours

Website Visitor Monitoring (Multi-Site)

Current URL, Landing Page, Visit History Tracking

Auto-Linking to Previous Visits

Operator to Operator IM (Discussion)

Knowledge Base Rapid Search and Delivery

Skill or Department-Based Routing

Automated Rules-Based Invitation to Chat

Custom Invitation Types (Image, Dynamic Chat Window)

Add/Change Rules on the Fly

Keyword Search of Archived Chats

Undock Chats from Agent Interface

Geo-Location of Visitor's Country, State, and City

128 bit SSL Encryption

Supervisor Control of Agent Interface (Permissions)

Reports - Agent Productivity, Survey Results

Use Permissions to Control Access to Functionality

Search Engine and Keyword Reporting

Real-Time Analytics Engine

Conversion Tracking Module

Conversion Reports Link PPC Keywords to Conversions

Chat and Operator Activity and Productivity Reports

Service Level Analysis (SLA) Reports

Visit Tracking Analytics

Reports Scheduler Delivers Reports to Your Inbox

Automatic Chat Distribution Engine Maximizes Throughput

Queue Position Notification to Chat Window

Max Chats per Agent and Max Waiting in Queue Controls

ACD Reports

Supervisor Dashboard with Customizable Alerts

Click-to-Call Technology Easily Integrates into Your Site

Proactive Call Invitations Driven by Intelligent Rules Engine